taka10 Privacy Policy — Your Information Is Our Responsibility

taka10 collects various types of personal and non-personal information for the purpose of providing its services. The information listed below may be collected during registration and use of our platform:

• Full name, date of birth, and national identity card details (for identity verification)
• Email address and username
• Mobile number (linked to payment methods such as bKash, Nagad, Rocket, or Upay)
• Payment information — transaction type, amount, payment provider reference number (full account numbers are never stored)
• Device information: IP address, browser type and version, operating system
• Session information: login time, duration on site, pages visited
• Gaming activity: betting history, win and loss records, bonus redemption details

taka10 collects your information in the following ways:

• Direct collection: Information you provide when filling out a registration form, updating your account, or contacting customer support.
• Automatic collection: Certain information is collected automatically through cookies, log files, and similar technologies when you use our website.
• From third parties: We may receive relevant information from our trusted partners during the identity verification process or payment processing.

Collected information is used only for the following legitimate purposes:

• Creating, managing, and completing the verification process for accounts
• Processing all financial transactions including deposits and withdrawals
• Confirming your identity and preventing fraud and illegal activity
• Improving customer service and resolving your issues
• Sending bonus offers and promotional information personalized to your preferences
• Complying with regulatory requirements and fulfilling legal obligations
• Implementing responsible gaming measures and ensuring player protection
• Improving platform security and performance

The taka10 website uses cookies to improve your user experience. Cookies are small text files stored on your device that make your next visit easier.

Types of cookies we use:

• Essential cookies: Necessary for running the core functions of the website — maintaining login sessions, ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Monitor website traffic and usage patterns to help improve the platform.

You can reject cookies by changing your browser settings. However, this may limit some website functionality.

taka10 keeps your personal information strictly confidential. Information may be shared with third parties only in the following circumstances:

• Payment processors: Information necessary to complete transactions with payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity verification services: With trusted verification agencies to complete the KYC (Know Your Customer) process.
• Legal obligations: In response to a court order or a lawful request from a competent authority.
• Fraud prevention: To assist relevant authorities in investigating criminal activity or fraud.
• Group entities: taka10's parent company or affiliated entities that follow the same privacy standards.

Outside of the cases listed above, we do not transfer your information to third parties for any commercial purpose.

taka10 follows industry-standard security technologies and practices to protect your personal information:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Data encryption: Sensitive information is stored in an encrypted form in the database.
• Access control: Only authorized staff have access to the personal information they need.
• Regular security audits: Regular security audits are conducted to identify and address vulnerabilities.
• Firewall protection: Advanced firewall systems prevent unauthorized access.
• Two-factor authentication: Additional verification measures are active in the event of suspicious login attempts.

taka10 stores your information only for as long as necessary. Generally:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, necessary information is retained for a specified period for legal obligations and dispute resolution purposes.
• Financial transaction records are retained for a set period to meet audit and regulatory requirements.
• Once no longer needed, information is securely deleted or anonymized.

You have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete information.
• Right to erasure: You have the right to request deletion of your information in certain circumstances.
• Right to restrict processing: You have the right to request that the processing of your information be restricted in certain circumstances.
• Right to object: You have the right to object to marketing communications and request that they be stopped.
• Right to data portability: The right to receive a copy of your information in a structured, machine-readable format.

To exercise any of the rights listed above, please contact our customer support team. We accept your requests via 24/7 live chat.

taka10 is a platform strictly for adults. This platform is only for those aged 21 and above.

We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor is using our services or that their information has been submitted to us, we will immediately close that account and delete the relevant information.

If you have any concerns about the online protection of minors, please contact us.

The taka10 website may at various times reference third-party services (such as payment providers). We are not responsible for the privacy practices of these third parties.

We strongly advise that you read the privacy policy of any third-party service before using it. taka10 takes no responsibility for the content or privacy practices of any third-party website.

taka10 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address for significant changes.
• Display a notification when you log in to the platform.

Continued use of taka10 after changes have been made will be considered as your consent to the updated Privacy Policy. We therefore recommend visiting this page regularly.

For any questions, concerns, or requests related to this Privacy Policy, please contact us:

•   Email: [email protected]
•   24/7 live chat support available

Our privacy team generally tries to respond to your request within business days. For urgent matters, contact us directly via live chat.